Complaints Policy

Necessity Services Ltd always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure that Necessity Services Ltd can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards that Necessity Services Ltd aims to achieve.

Please contact Necessity Services Ltd straight away with any concerns either by phone, email or write to us. If writing, please get proof of posting.

Necessity Services Ltd Complaint Procedure

On receipt of your complaint Necessity Services Ltd aims to respond within 5 days.  

Necessity Services Ltd will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event that Necessity Services Ltd is unable to resolve your complaint having exhausted Necessity Services Ltd complaints procedure, it may be necessary to use another complaint service.  Where Necessity Services Ltd cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

Necessity Services Ltd has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  

You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.